Last updated: January 1, 2023
Thank you for shopping at Steven Howard Gallery Limited.
If, for any reason, You are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
All our products are made to order and are non-returnable. We welcome you to view any product in person at our gallery at Trentham. We are open 7 days a week, to arrange a private viewing please email your request for a convenient date and time to visit the gallery.
All originals, limited editions, and commissioned pieces require a 50% deposit to secure them. We will hold your item for 28 days, at which point the remaining balance becomes due. Alternatively, we offer an interest-free payment plan of up to 10 months for original artwork. If we do not receive the balance within this timeframe, the piece will be placed back on sale. Any deposits or payments made will be held on your account until the item sells, after which your funds will be refunded to you in full.
If the artist has signed or personalised the piece with a message we cannot refund or exchange the item. Please make sure your purchase is suitable for the recipient.
We reserve the right to refuse a refund simply because you've had a change of mind.
We take the utmost care in packaging the goods, and only use reliable, professional carriers. Nevertheless, you must examine packaging and goods on arrival before signing for them. If the packaging is damaged, decline the package and have the courier send back to us.
We will refund the full purchase price including postage and packing of any goods which are delivered in a damaged or faulty condition. You must notify us within 24 hours of delivery and provide photographic evidence of the fault.
You are responsible for the cost and risk of returning the damaged or faulty Goods to Us. Please contact us by email for our returns address.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us:
Return and Refund Policy for Steven Howard Gallery Limited.
